Shipping & Order Policy

Order Processing

  • All orders are shipped from our workshop in Jaipur.
  • Payments are accepted only via our secure online payment gateway.
  • Upon placing an order, you will receive a confirmation email.
  • Once dispatched, we will send an email with a tracking number to help you track your shipment via our shipping partner's website.

Shipping Timelines

  • Standard Orders: Dispatched within 10–12 working days from order placement.
  • Sale Period Orders: Dispatched within 12–15 working days.
  • International Orders: Delivery timelines vary by location.

Domestic Shipping (India)

  • Free shipping on orders over INR 15,000.
  • Delivery takes approximately 2–3 working days post-dispatch.

International Shipping

  • We ship worldwide at a flat rate calculated by order weight.
  • Shipping costs are visible at checkout after entering your shipping address.
  • Please note: Customs duties and import taxes (if applicable) are not included in the shipping fee and must be paid by the recipient.
  • We are not responsible for any customs delays or charges in the destination country.

Order Cancellations

  • To cancel an order, email us at jayati.goenka@gmail.com within 24 hours of placing the order.
  • Approved cancellations will be refunded via the original payment method within 7–15 business days.

Returns & Exchanges

  • No returns or exchanges as all items are made to order.
  • Alterations are available upon request.
  • We do not accept returns/exchanges for incorrect sizes — please refer to our [Size Guide] or contact us at 9929029914 for assistance.

Exceptions:

  • Damaged in Transit: If your item arrives damaged, contact us immediately. We will offer an exchange or refund only for damaged items.
    • Items must be returned unused, unwashed, with original tags and packaging.
    • Return shipping costs must be covered by the customer.
    • We reserve the right to refuse returns if the product appears used or damaged upon return.

Note:

  • Shipping charges are non-refundable.
  • Sale/Special Price Items:
    • Final sale — no returns, exchanges, or alterations.
    • Delivery timeline: 15–20 working days.
  • Accessories, Rewear category:
    • No return or exchange, due to their limited-edition nature and hygiene concerns.

Customizations

  • For custom size or color requests, email us at jayati.goenka@gmail.com.
  • Customized items cannot be canceled or returned, unless faulty or not as per the discussed specifications.